Then, I got cut off on the phone the next day after being on hold.

I was due to receive a call back the same day which didn't happen. It took me a few days and phone calls to get this issue resolved, which is unacceptable. Due to the disordered breakfast service, I was charged for 3 breakfasts I didn't have!. Considering my friend and I were the first down for breakfast we were the last ones to receive our initial drinks orders. We kept having to ask to milk, sugar, butters etc. There should of been a table reserved for our party at 10:15, my friend and I were the first to come down for breakfast and there wasn't a table served for our party of 7. The main issue and disappointment was the breakfast service!. On check in, the team member on reception was really friendly and welcoming 🙏 and showed us up to our room which was lovely 😍 After coming in from a night out the night, the night porter team were really helpful and I ordered from the night menu. The afternoon was very minimal with only 4 finger sandwiches and 2 cakes per person. She was apologetic etc but for a supposed 5 star hotel a lot of improvement is needed to take place in the restaurant ‘The Brasserie’ FYI we ate off the a la carte menu however the table next to us had the light bites menu and did seem happy with their burger and chips choice.įirstly, afternoon tea was booked in a private room and I felt the service was really slow and the room lacked atmosphere with no background music. On a positive the waitress was lovely and from Sardinia.

The manager apologised and refunded us the price of the starter which was £9.50. My son ordered a oat milk latte only to be told they only had almond or soya milk to which he accepted and had the almond milk option. We had the desserts comprising of the dark chocolate moose with vanilla ice cream and my aunties came with a happy birthday message on it which I was pleased with due to putting it on the comments section when I booked the table. My son had a the Cumbrian fillet steak ordered rare it came more medium than rare however was a good size and tasty. I then told the waitress who took it away and apologised.

I ordered the sea trout with horseradish crème fraiche. We brought our own cake although did mention it on the booking reservation that it was a celebration. Booked mid week for my aunties 78th birthday today.

Barcelo Bavaro Palace All Inclusive Resort.

Hotels near Stanlow and Thornton Station.

InterContinental (IHG) Hotels in Chester.

The chester grosvenor hotel